24/7 EMERGENCY SERVICE

AVAILABLE NOW

The smell of gas in your home is not something to investigate yourself. It is a signal to act immediately, in the right sequence, before anything else. Most people know it is serious but are unsure what to do in those first few minutes, and that uncertainty is where situations escalate.

Natural gas is odourless. The rotten egg smell you detect is caused by mercaptan, added specifically so leaks can be identified by smell alone. If you can smell it, gas is present at a concentration that warrants an immediate response.

This guide covers the correct safety sequence for a gas smell in a Sydney home, when a licensed gas plumber is legally required, and what a gas plumber checks once the immediate risk is managed.

A licensed gas plumber inspecting and adjusting brass pipe fittings and a pressure gauge on a copper gas system.

The Immediate Safety Sequence

Do not try to find the source of the leak. A single spark from a light switch or phone screen is enough to ignite gas that has built up in an enclosed space. Before you do anything else, follow these steps in order:

  1. Stop: Do not touch any electrical switches, open flames, or appliances
  2. Shut off: Turn the main gas valve off at the meter, usually located outside along an external wall. Turn the handle perpendicular to the pipe
  3. Ventilate: Open windows and doors on your way out if it is safe to do so
  4. Evacuate: Get everyone, including pets, out of the building immediately
  5. Call: Once outside, call 000 if the smell is strong or anyone feels unwell. Call Jemena on 131 909 (Sydney and NSW) for gas network emergencies. Call a licensed gas plumber in Sydney for leaks inside your home

Do not re-enter until a licensed professional has confirmed it is safe. Ventilation disperses gas temporarily, but the source remains until it is found and repaired.

SituationWho To CallResponsibility
Strong smell, anyone unwell, or fire risk000 immediatelyEmergency services
Smell from meter or street-side pipeJemena 131 909 (Sydney and NSW)Gas distributor
Smell from inside the home or applianceLicensed gas plumberHomeowner responsibility
Smell after returning from holiday or extended absenceLicensed gas plumberHomeowner responsibility

What Causes Gas Leaks In Sydney Homes

Gas leaks come from a handful of common sources. Understanding them helps explain why a licensed gas plumber’s inspection covers more than just the obvious leak point.

The most common causes:

  • Flexible gas connectors: The braided metal hoses connecting appliances to the gas supply corrode over time, particularly in kitchens and laundries. A connector that looks intact from the outside can be deteriorating internally
  • Worn appliance seals or cracked fittings: Ageing hot water systems are particularly susceptible, especially units not serviced in several years. Faulty pilot lights and loose appliance connections are also frequent culprits
  • Pipework joint failure: Gas lines running through walls or under floors can develop slow leaks at joints over time, particularly in older properties
  • Damaged flues or vents: A blocked or cracked flue can allow gas to accumulate in roof cavities and internal spaces

A faint recurring gas smell that never quite goes away warrants a professional inspection rather than a wait-and-see approach.

Common Leak SourceTypical SignsUrgency
Flexible appliance connectorSmell near stove, oven, or hot water unitHigh: replace immediately
Faulty appliance seal or fittingIntermittent smell when appliance is in useHigh: take appliance out of service
Damaged flue or ventSmell near heater, smell in roof cavityHigh: do not use appliance
Pipework joint failureFaint persistent smell, no obvious sourceMedium: book licensed inspection
Meter or street connectionSmell outside near meter boxCall gas distributor, not a plumber

When A Licensed Gas Plumber Is Legally Required

In NSW, all gasfitting work must be carried out by a licensed gas fitter under the Gas and Electricity (Consumer Safety) Act 2017. This applies regardless of cost, property type, or job size.

Licensed gasfitting work in NSW includes:

  • Installing, altering, or repairing any gas pipe or fitting
  • Connecting or disconnecting any gas appliance from the gas supply
  • Installing, altering, or repairing any flue associated with a gas appliance
  • Leak detection and pressure testing on internal gas installations
  • Issuing a Certificate of Compliance after any gas work is completed

A homeowner cannot legally carry out any of this work themselves. Doing so breaches the Home Building Act 1989 and voids insurance coverage on the property. After completing gasfitting work, a licensed gas plumber must provide a Certificate of Compliance within five business days and submit it via the BCNSW eCert portal.

When choosing a gas plumber in the Sutherland Shire or broader Sydney area, ask to see their NSW Fair Trading licence number before work begins. A licensed gas plumber will carry this documentation and provide the compliance certificate as standard.

What A Gas Plumber Checks On Arrival

Once the immediate safety situation is under control and it is safe to re-enter the property, a licensed gas plumber will carry out a structured inspection covering every potential failure point in the gas system.

A thorough gas inspection includes:

  • Pressure testing the internal gas line to confirm the location and extent of the leak
  • Checking all flexible connectors for corrosion, cracking, or movement
  • Inspecting appliance seals, pilots, and burner components for wear or failure
  • Testing all accessible joints and fittings with gas leak detection fluid or an electronic detector
  • Checking flues and vents for blockage, damage, or incorrect installation
  • Assessing the meter connection and regulator for signs of wear

After the inspection, the gas plumber will explain what was found, carry out repairs, and issue the Certificate of Compliance. If an appliance is found to be unsafe, it must be taken out of service before gas is restored to that connection point. A licensed plumber cannot legally reconnect an appliance they have identified as non-compliant, just as they cannot ignore burst pipes or active leaks that present an immediate safety risk.

For commercial properties and strata buildings, the inspection scope is broader. Multiple appliances, shared gas lines, and common area installations all need to be checked. Strata managers should build gas inspections into the building’s scheduled maintenance program.

After InspectionWhat It Means For You
No fault found, pressure holdsGas restored, Certificate of Compliance issued
Fault found, appliance unsafeAppliance isolated, repair required before reconnection
Fault found, pipework damagedSection repaired or relined before gas is restored
Multiple faults across systemFull system assessment required before Certificate issued

Preventing Gas Issues Before They Happen

The most reliable way to avoid a gas emergency is regular servicing. Gas appliances and fittings are not set-and-forget infrastructure.

Key prevention steps:

  • Inspect flexible connectors every two years and replace proactively rather than waiting for visible failure
  • Service hot water systems, heaters, and cooking appliances according to the manufacturer’s schedule
  • Install carbon monoxide detectors in any home with gas appliances. Unlike a gas leak, carbon monoxide from incomplete combustion or a blocked flue produces no smell. Physical symptoms such as headaches, nausea, and disorientation are the only warning
  • Book a gas safety check every two years as a minimum. Properties with older appliances, open flued heaters, or systems not touched since installation warrant more frequent checks

For Sydney homes across the Inner West and Eastern Suburbs, older housing stock with original gas installations from the 1970s and 1980s is worth reviewing. Fittings from that era were not built to modern tolerances, and slow joint failure becomes more likely with age.

Properties in the Eastern Suburbs with heritage listings or original kitchens often retain gas infrastructure that has never been formally inspected. A licensed gas safety check in these properties is the difference between knowing your system is safe and assuming it is.

Booking an inspection with a local plumber serving the Sutherland Shire and Sydney is the simplest way to confirm your system is up to standard.

Keeping Your Home Gas-Safe Long-Term

Gas safety is not a one-off fix. It requires knowing the condition of your system, servicing appliances on schedule, and calling a licensed professional the moment something does not smell right.

If you smell gas, act on it. If your system has not been checked in over two years, book an inspection. A routine gas safety check costs a fraction of what an emergency callout or appliance replacement will cost if a fault goes undetected.

Call Priority Plus Plumbing on 02 8999 5019 for a licensed gas safety inspection or emergency gas response across Sydney. Our licensed gas plumbers cover the Sutherland Shire and surrounding suburbs. Book a gas safety check today and have peace of mind that your system has been confirmed safe by a qualified professional.

FAQs

Get everyone out immediately without touching any electrical switches or using your phone inside. Turn off the main gas valve at the meter on your way out if safe to do so. Once outside, call 000 if anyone feels unwell or the smell is strong, or call Jemena on 131 909 or a licensed gas plumber depending on where the leak is.

The gas distributor (Jemena in Sydney and NSW) is responsible for leaks at or before the meter, including street-side pipework. The homeowner is responsible for everything from the meter into the property: appliances, internal pipework, flexible connectors, and flues. If the leak is inside your home, you need a licensed gas plumber.

Yes. Under the Gas and Electricity (Consumer Safety) Act 2017, all gasfitting work in NSW must be carried out by a licensed gas fitter regardless of how minor the job is. This includes connecting appliances, repairing pipes, and any work on flues. A Certificate of Compliance must be issued within five business days of completion.

A standard residential gas safety inspection takes one to two hours depending on the number of appliances and access to the gas system. The plumber will pressure test the line, inspect all connectors and flues, and issue a Certificate of Compliance. Repairs will add to the overall time.

Most gas appliances should be serviced every two years as a minimum, though some manufacturers recommend more frequent checks. Open flued heaters, older hot water systems, and high-use commercial kitchen appliances warrant annual inspection. Flexible connectors should be replaced every five years or sooner if corrosion or movement is visible.

Get a FREE Plumbing Quote.

Need a reliable local plumber? Priority Plus Plumbing provides fast, professional plumbing services across  Sutherland Shire. From blocked drains and burst pipes to hot water repairs and emergency plumbing, our experienced team is ready to help.

Call our friendly team now or request a free quote online for prompt plumbing services.

Your Local Plumbing Experts – Priority Plus Plumbing

BOOK A JOB

Please let us know the ideal time to complete our job.

"*" indicates required fields

This field is for validation purposes and should be left unchanged.
I need service for
DD slash MM slash YYYY
Time
:
Full Name*
Address